Eligibility For Return
Returns may only be considered when the product arrives damaged, incorrect, defective, or clearly different from the confirmed order. Because perfumes are personal-use products, returns are generally not accepted after opening or using the item unless there is a verified issue from our side.
Condition Of The Product
To review a return request, the product should remain in its original condition as much as possible, including packaging, bottle, and any included accessories. The customer may be asked to provide photos or order details for verification before a decision is made.
Refund Review
If a refund is approved, it will be processed using the most suitable method based on the original payment and the nature of the issue. Refund timing may vary depending on communication, payment channel, and order review completion.
Non-Refundable Cases
Refunds may not be approved in cases where the customer changes their mind after shipment, provides an incorrect address, refuses to receive the order without valid reason, or uses the perfume and then requests a return for preference-based reasons.
How To Request Help
If there is an issue with your order, please contact Ova Store as soon as possible with your order details, product name, and a clear explanation of the problem. We always aim to review each case fairly and help resolve it in the best way available.